This communication skills course is aimed at helping learners communicate more effectively with children and young people. It will explore methods of building rapport and how to develop effective relationships.
Learning outcomes:
- Types of interpersonal communication
- Communicating complex messages
- The communication cycle
- Listening, body language, assertion and empathy
- Disability and communication
- Checking our understanding
- Communication and culture
- Communicating about difficult issues
- Communicating change
- Using questions effectively
- Case studies of effective use of communication
Duration: 1 day to explore more complex issues or ½ day awareness programme
